Privacy Policy

At Ibarra Pools, we are committed to protecting the privacy and security of our clients. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and weekly pool care services.

1. Information We Collect

To provide our premium pool cleaning and equipment repair services, we collect:

• Contact Information: Your name, service address, billing address, phone number, and email address.
• Pool & Property Data: Service notes, gate access codes/keys, pool dimensions, equipment specifications, chemical test history, and photos of your pool area taken during service visits.
• Communications: Records of our text messages, calls, emails, and quote requests.

2. How We Use Your Information

We use the collected information to:

• Perform weekly pool maintenance, repairs, and chemical treatments.
• Deliver your photo-documented service reports after every visit.
• Respond to quote requests and coordinate scheduling.
• Process billing and send monthly invoices.
• Improve our website and customer service experience.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We only share information with:

• Service Providers: Software vendors who host our admin portal or process secure payments.
• Legal Compliance: If required to comply with law enforcement requests or protect safety, property, and gate authorization protocols.

3A. SMS/Text Messaging Privacy

We do not share or sell SMS opt-in information, mobile phone numbers, or any related consent data with third parties or affiliates for marketing or promotional purposes. Phone numbers collected for SMS communications are used solely to deliver the messages you have consented to receive from Ibarra Pools (such as appointment reminders, service updates, customer support notifications, and promotional offers).

By providing your mobile phone number and opting in to receive SMS communications, you consent to receive text messages from Ibarra Pools related to appointment scheduling, appointment reminders, service updates, customer support, and other operational notifications.

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Text messaging originator opt-in data and consent will not be sold, shared, rented, or otherwise disclosed to any third parties under any circumstances, except as required by law.

4. Data Retention and Security

We retain customer account details, chemical logs, and payment records securely. Gate codes and key storage are managed with strict security protocols. Our admin portal and payment systems utilize modern encryption (SSL) to protect online transfers.

5. Your Rights and Choices

You can request to access, update, or delete your contact profile and historical service records at any time. For safety and billing requirements, active service addresses must retain gate access records.

6. Contact Information

For any questions regarding this Privacy Policy or your personal information, please reach out to us: